National Service Manager.
Job Description
Responsibilities;
- To develop the organization`s service mandate based on shared values, developing and executing service development and delivery plans to ensure trust and confident in our e-motorbikes
- Inspiring service dealer network to a new culture of shared value , appointing new service dealers and ensuring training and service campaigns
- Act as a bridge between customers and the service dealers ,managing our customer relationships management systems(CRM)
- Assisting in the spare parts order process
- Managing the service staff and day – to – day operations , while coordinating with other department in clarifying and improving processes
- Liaising with the principals
- Identify opportunities to increase the efficiency of after – sales operations
Requirements;
- Professional with an exceptional work ethic in ensuring the island`s best service regime
- Professional qualification related to after – sales service
- Experience in the automobile industry will be an added advantage
- Knowledge of automobile sales – after good practices
- Experience in a similar after – sales or sales support role
- A customer – oriented approach and ability to adapt to different personality types
- Fluency in all three languages (Sinhala / Tamil / English ) would be an added advantage
- Excellent leadership , negotiable and communication skills
- Age below 45 years
If you are looking for a chance to learn and grow, be a part of trailblazing new team, this may be your calling ,
Interested candidates please submit your CVs
