Service Manager.
Job Description
The successful candidate will be responsible for managing daily service operations ensuring department efficiency and profitability , maintaining high standards of customer service and supporting the continued growth of the organization………..
Key Responsibilities;
- Lead and supervise all aspects of the Service Department including technician performance , job scheduling and workflow optimizing
- Ensure timely and accurate diagnosis, repair and maintenance of construction equipment
- Maintain strict adherence to safety protocols , company policies and industry standards
- Provide expert technical support and guidance to technicians as needed
- Oversee warranty claims and ensure timely and accurate documentation and follow up with manufactures
- Manage service department budget , labor efficiency and cost controls
- Develop and maintain strong relationship with customers , vendors and internal terms
- Prepare and deliver regular performance reports to senior management
Qualifications;
- Bachelor`s degree or Diploma in Mechanical Engineering , Business Administration or a related field preferred ( equivalent experience may be considered)
- Minimum of 05 – 10 years of experience in heavy or construction equipment service , with at least 05 years in a supervisory or managerial role
- Strong technical knowledge of construction equipment such as excavators , backhoes, loaders and related machinery
- Proficiency in service management systems (e.g Dealer Management systems , ERP) & diagnostic software
- Excellent leadership , interpersonal and communication skills
- Proven ability to manage budgets , labor hours and customer service metrics
- OEM training certifications (e.g Caterpillar , Komatsu , JCB , Volvo ) will be considered an asset
- Age below 45 years preferred
A competitive remuneration package will be offered , commensurate with skills and experience…….
Please submit your CVs